wij6's answers to all questions in one place

Before contacting support, keep your registered email or phone number, account ID, and a brief description of the issue at hand. If the issue is transaction-related, also have the transaction ID or a screenshot ready. Having this information prepared in advance helps the support team understand and resolve your issue faster.

The wij6 support team works seven days a week, twenty-four hours a day. Service is available on holidays, at night, and in the early morning. So whenever you run into a problem, you can reach us directly via live chat at any time. Assistance is guaranteed with no breaks or delays.

Not at all. The wij6 support team provides service in both Bengali and English. This has been set up with Bangladeshi players in mind. You can ask questions entirely in Bengali and receive answers in Bengali — language will never be a barrier to getting help.

In addition to live chat, you can also contact the support team by email. The wij6 support email address is [email protected]. Write with a description of your issue and the necessary details, and the team will reply as soon as possible. For immediate resolution, however, live chat is the most effective option.

Currently wij6 provides support through live chat and email. Fast and quality assistance is available through both channels — live chat and [email protected]. Choose whichever suits the nature of your issue.

The main purpose of identity verification is to ensure account security and prevent unauthorised use. It keeps your money and personal information safe. The process also confirms that the account is being operated by its true owner. wij6 maintains this measure as a fair-play platform to protect all players.

Government-issued identity documents are accepted for verification — such as a National ID card (NID), passport, or driving licence. A scan or clear photograph of the document must be submitted, showing the name, photo, and date of birth clearly. Blurry or partial images are not accepted.

Yes, this is very important. The name entered during wij6 account registration must exactly match the name on your bKash, Nagad, Rocket, Upay, or bank account. If the names do not match, withdrawals may be blocked and there is a risk of verification being rejected.

If verification is rejected, the reason is usually communicated by email or notification. In most cases, rejection happens because documents are blurry, incomplete, or there is a name mismatch. Reapply with correct and clear images. If you cannot understand the issue, contact us directly via live chat or at [email protected] — the support team will explain in detail.

After submitting correct and complete information, the team begins the verification process. How long it takes depends on the volume of applications and the quality of the documents. For the fastest result, ensure clear images, the correct name, and complete information. You can ask via live chat to check the status of the process.

The minimum withdrawal amount at wij6 is ৳800. You cannot request a withdrawal of less than this amount at one time. The same rule applies to all payment methods — bKash, Nagad, Rocket, Upay, and bank transfer. You can submit a withdrawal request only when your balance is ৳800 or more.

Typically, after a withdrawal request is approved, the money reaches your payment account within 15 minutes to 2 hours. This timeframe applies to bKash, Nagad, Rocket, and Upay. Bank transfers may take a bit longer due to the bank's own processing procedures.

A pending status means your request is being processed. It normally completes automatically within 15 minutes to 2 hours. If it remains pending for longer than that, or if the request is stuck for any reason, contact live chat with your transaction ID — the support team will verify it quickly.

Yes, the withdrawal facility at wij6 is available seven days a week, twenty-four hours a day. Requests can be submitted on Fridays, Saturdays, or any public holiday and will be completed within the normal processing time. For bank transfers, there may be limitations due to the bank's own business days.

No, that is not possible. For security reasons, wij6 only processes withdrawals to a payment account registered in the player's own name. Requests to send funds to a third-party account are not accepted. The name on your wij6 account and the name on the payment account must be the same.

A strong password should be at least 12 characters long, combining uppercase and lowercase letters, numbers, and special characters (such as @, #, !). Never use your name, date of birth, or easily guessable words. Do not use a password at wij6 that you use anywhere else — keep a separate password for each account.

Yes, wij6 uses SSL encryption technology to keep all personal and financial information secure. This means your login details, payment information, and identity documents are all stored and transmitted in encrypted form. No one can read this information in transit. wij6 follows a fair-play policy as a safe and reliable platform.

Fake sites typically use a domain that is close to the real site's URL but slightly different — such as adding a hyphen or changing the spelling. Always check that wij6.lat is shown in the browser's address bar and that the padlock icon (HTTPS) is present. Do not log in from unfamiliar links — type it directly into the browser.

If you notice suspicious activity, immediately change your password and contact us via live chat or at [email protected]. The support team will review the account's security and, if necessary, help secure it temporarily. Report it as quickly as possible without delay.

No wij6 representative will ever ask for your password, OTP, or payment PIN — messages of this kind are always fraudulent. If you receive such a message, do not share any information and immediately report the matter to [email protected]. Stay alert and contact us only through official channels.